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Customer Service
At Hekari, we are dedicated to providing a seamless and delightful shopping experience for our valued customers. We strive to ensure that your orders reach you swiftly and securely. Please review the following shipping details:
We offer free standard shipping on all orders. Delivery typically takes between 2 to 4 business days. Please note that order processing may take 1 to 3 business days before your order is shipped.
Currently, we only offer shipping within the United States. We apologize for any inconvenience this may cause and hope to expand our shipping options in the future.
Once your order is shipped, we will provide you with a tracking number via email. This tracking number will allow you to track the progress of your shipment and estimate the expected delivery date.
If you have any questions or concerns regarding your order or shipping, please do not hesitate to contact us. Our friendly customer support team is here to assist you. You can reach us via email at Support@Hekari.com or by using our website's contact form here.
We sincerely appreciate your trust in Hekari and thank you for choosing us as your cat collar with AirTag holder provider. We are dedicated to delivering exceptional products and service to ensure your satisfaction.
You have 30 days from the date of receiving your Hekari Cat Collar with AirTag Holder to request a return. To be eligible for a return, the collar must be unused, unworn, and in its original condition. All tags and packaging should be intact. You need to provide a receipt or proof of purchase.
To start a return, please contact us at Support@Hekari.com within the specified timeframe. Our dedicated team will guide you through the return process and address any queries you may have.
We will provide you with a return shipping label and detailed instructions on how and where to send the collar. Kindly note that returns should be shipped to the designated address provided by our customer support team.
We offer free returns.
If you receive a defective, damaged, or incorrect Hekari Cat Collar with AirTag Holder, please notify us immediately. We will promptly evaluate the issue and take appropriate measures to rectify it.
If you wish to exchange your Hekari Cat Collar with AirTag Holder for a different variant, please follow the return process mentioned above. Once your return is approved, you can place a separate order for the desired collar.
Upon receiving and inspecting your return, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within 10 business days. Please note that the time required for the refund to reflect in your account may vary depending on your bank or credit card company.
If you have any further questions or require assistance with returns or refunds, please don't hesitate to reach out to our customer support team at Support@Hekari.com. We are committed to providing the best service and ensuring your satisfaction with our Hekari Cat Collar with AirTag Holder.